Privacy Policy

1. Who are we?

Confidy is an initiative of Depole.io BV, located at Hondsstraat 16, 3700 Tongeren-Borgloon, Belgium. Company number: BE0805.029.130.

For questions about this privacy policy, you can contact us at hello@depole.io.

2. What data do we collect?

2.1 Data you provide directly to us

• Name and email address during registration
• Phone number (optional)
• Organization information
• Incident reports and associated documents
• Photos and other attachments

2.2 Data collected automatically

• IP address and location data
• App usage data and statistics
• Technical data from your device

3. Why do we collect this data?

We use your data for the following purposes:

• Providing our services and app functionality
• Processing and forwarding incident reports
• Improving our services and user experience
• Communicating with you about updates and important changes
• Complying with legal obligations
• Protecting our rights and those of our users

4. How do we protect your data?

We take the protection of your data very seriously and have implemented appropriate technical and organizational measures:

• End-to-end encryption of all sensitive data
• Secure servers and databases with regular security updates
• Access control and authentication for all systems
• Regular security audits and penetration tests
• Staff training on data protection

5. Data sharing

We only share your data in the following cases:

• With organizations to which you submit incident reports
• With service providers who help us provide our services
• When legally required
• To protect our rights or prevent fraud
• With your explicit consent

6. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: You can request which data we have about you
• Right to rectification: You can have incorrect data corrected
• Right to erasure: You can request deletion of your data
• Right to restriction: You can request restriction of processing
• Right to data portability: You can receive your data in a structured format
• Right to object: You can object to certain processing

7. Retention periods

We do not retain your data longer than necessary for the purposes for which it was collected:

• Account data: Until you delete your account
• Incident reports: 7 years after last activity (legal requirement)
• Technical data: Maximum 2 years
• Marketing communications: Until you unsubscribe

8. Cookies

Our website uses cookies to improve the user experience. You can disable cookies in your browser settings, but this may limit website functionality.

9. Changes to this privacy policy

We may update this privacy policy from time to time. Important changes will be communicated via the app or by email. We advise you to check this privacy policy regularly.

10. Complaints

If you have complaints about the processing of your data, you can contact us. You also have the right to file a complaint with the Data Protection Authority (DPA).